Privacy Policy

Last updated: 01/11/2022

Children of Vietnam (“COV”) understands that privacy is important, and is strongly committed to protecting the privacy of visitors to our website. We rely on the generosity and support of private individuals to carry out our vital work to tackle child poverty in Vietnam. The following information is designed to help you better understand the information we gather from our website and through our services, how we protect the information once we gather it, and whether and how we disclose it. We may, from time to time, make changes to this policy. By visiting this website, you are accepting the practices described in the current version of this Privacy Policy (as indicated by the date above). If you do not agree to the terms of this Privacy Policy, your only option is to not use our website. Please note that this Privacy Policy applies only to this website (, and to any other of our sites that link to this policy. It does not apply to other companies’ or organizations’ websites, including any websites to which we link. You should consult the privacy policies of any other websites that you visit before sharing your personal information with them.

This Privacy Policy may be changed or updated from time to time. Any such change will be effective immediately upon posting.


We may collect information about you when you visit our site, contact us, make a donation, sign up to receive information from us, or register as an event participant, volunteer, or intern. The following sections explain how and why we collect, use, and disclose your personal information, which we define as information that identifies, describes, or is reasonably capable of being associated with you. The first two sections describe the information collected in an anonymous form (i.e. that does not identify you).

Aggregate Data

In general, we automatically gather certain usage information, such as the number and frequency of visitors to this website, and what features of the website are most popular to our visitors. This information may include which URL you just came from, which URL you next go to, what browser you are using, and what features you click on and read (in whole or in part). This collective data helps us to determine how much our visitors use parts of the website, and to do internal research on our users’ demographics, interests, and behavior, so as to better understand and serve you. In addition, we may aggregate data and disclose such information in a non-personally identifiable manner for research purposes only, and never for commercial gain.


A cookie is a small file placed on the hard drive of your computer. We use cookies to collect anonymous data about you, such as your browser type, screen size and resolution, time spent on each page, general geographic location, and password preferences. We collect this information so that our websites can remember your preferences, and automatically adjust to enhance your experience. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our website. You can find out more about Cookies in general and how they work at Cookiepedia.

Google Analytics

We use analytics services provided by Google Analytics. If you would like more information on how Google uses data when you visit or use our Sites, please visit If you would like to opt-out, Google provides an opt-out tool which is available at

Do Not Track Signals

Some browsers have a “do not track” feature. It lets you tell websites you visit that you do not want them to track your online activity. These features are not yet uniform across browsers. Our Sites are thus not currently set up to respond to these signals. For more information on Do Not Track signals, please visit

Personal Information

Event participant, volunteer, and internship information

When you volunteer, participate in a Children of Vietnam-sponsored event, sign up to receive information from COV, or begin an internship with us, we may ask you for your name, email address, phone number, and other information relevant to the transaction. Personal Data may include your name, postal address, telephone number, email address, name of current school/college/university (if applicable), or affiliated club or organization.

Donation transactions

When you use or access our website to make donations, we collect information about the transaction, as well as other information associated with the transaction such as name, postal address, telephone number, email address, payment information, amount donated, and the name(s) of any honoree(s) or person(s) for whom the donation was made in memory of. We use industry-standard safeguards to protect your information. Many donors use credit cards for donations. COV protects the security of credit card transactions using a number of measures such as encryption, access controls, network firewalls, and physical security. We also require the companies we work with to process your online donation payments using industry standards. These measures make it extremely difficult for anyone to intercept the credit card information you send to us.

Additionally, COV may use PayPal and other third-party service providers to complete the donation process depending on the platform you are using to donate. To the extent any donations are processed through third-party service providers such as, but not limited to, PayPal and Facebook, donors’ information is used solely to complete the donation transaction. Please access the respective privacy policies of these third-party service providers for further information on how they safeguard users’ personal data.


We may disclose aggregated, anonymized, and/or non-identifying information about our users without restriction. We may use the information provided to us in our programs and activities, and enter your information into one or more of our databases so COV can contact you to provide information about our programs and events, or request donations.

Occasionally, COV may share your information with partners and vendors that assist us with our events and programs. As an example, COV may share information with vendors that help us to fulfill orders, manage data, and process donations and credit card payments. COV’s vendors are bound by confidentiality rules and are permitted to use the information only to fulfill their transactions with COV.

We may also disclose your personal information to comply with any court order, law, or legal process, including to respond to any government or regulatory request.


You may send us an e-mail at to request access to, correct, or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement, or cause the information to be incorrect.


Our website is not intended for children under 16 years of age. No one under the age of 16 may provide any personal information to us through our website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information through either of our websites, or on or through any of their features/functionality, use any of the interactive or public comment features that may be available on our websites, or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use. If we learn that we have received personal information from a child under 16without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child, please contact us at and we will remove that information.


We have implemented measures intended to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. Unfortunately, the transmission of information via the Internet is not completely secure. We cannot guarantee the security of your personal information transmitted to our website. Any transmission of personal information is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures contained on the website.


Where we are offering or providing services to you and you are located in a member state of the European Union (“EU”) or European Economic Area (“EEA”), we will observe the EU General Data Protection Regulation (“GDPR”) and other applicable data protection laws when we collect and handle your personal information. In these circumstances, the following additional provisions apply.

Lawful Basis for Processing Personal Information

The lawful basis for our collection and use of your personal information described in this privacy policy is that the processing is (i) necessary for our legitimate interests in carrying out our business, provided those interests are not outweighed by your rights and interests; (ii) necessary to perform a contract with you; (iii) necessary to comply with a legal obligation; or (iv) based, when necessary, on your consent.

Transferring your personal information outside the EEA

The personal information that you share with us will be transferred to and stored at, a destination outside the European Economic Area (“EEA”) where laws may not currently be considered as meeting the same legal standards of protection for personal information as set out under GDPR. Your personal information may be processed by staff operating outside the EEA who work for us or our data processors. We will take steps reasonably necessary to ensure that your personal information is treated securely and in accordance with the requirements under GDPR.

Retaining your personal information

COV retains your personal information for as long as you have a relationship with us; as necessary to perform our obligations to you (or to enforce or defend legal claims); or as is required by applicable law. The criteria we use for determining personal information retention periods are based on various legislative requirements; the purposes for which we hold personal information and whether retaining the personal information is needed in connection with that purpose; and further specific guidance issued by relevant regulatory authorities on personal information retention/erasure, including but not limited to, EU regulatory authorities.

Special Categories of Data

We request that you do not send to us (unless we specifically request) any Special Categories of Data, which is defined under the GDPR as personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic or biometric characteristics, health, or sexual orientation.

Your personal information rights

If your personal information is subject to the GDPR, you have various privacy rights, which are as follows:

  • Access: the right to be provided with a copy of your personal information that we maintain (the right of access).
  • Rectification: the right to request that we correct any mistakes in your personal information.
  • Delete: the right to request that we delete your personal information in certain situations.
  • Restriction of processing: the right to request that we restrict processing of your personal information – in certain circumstances, e.g. if you contest the accuracy of the information.
  • Objection: the right to object at any time to your personal information being processed for direct marketing; and in certain other situations to our continued processing of your personal information.

If you are not located in the EEA, you may still make one or more of the above requests. However, it will be at COV’s discretion whether to comply.

If you make a request and are not satisfied with our response, or believe that we are illegally processing your personal information, you have the right to complain to a data protection supervisory authority in your EU country of residence.

If you make a request that is manifestly unfounded, excessive, or repetitive we may charge you a reasonable administrative fee before complying.

If you would like to exercise any of the rights set out above, please contact us at We may need to ask for additional information to verify your identity before we can process your request.


To ask questions or comment about this Privacy Policy and our privacy practices, contact us as listed below.

Email us: